Aces Call Center Jobs Inc.
Assist and guide users on installation and to perform fixes over the phone.Document calls and their resolutions for future reference.Prioritize and schedule technical problem resolution.Evaluate system potential by testing compatibility of new programs with existing programs.Evaluate expansions or enhancements by studying work load and capacity of computer system.
Experience with the most recent versions of Microsoft Windows and Apple OSX.
Good English communication skills, both verbal and written.
Average to advanced knowledge in computer applications.
Solutions-oriented and passion for gaming and entertainment consoles.
Amenable to shifting schedule – including night shifts.