Technical Support Associate – Consumer Electronics Account Cebu Site | Neksjob Philippines

Neksjob Philippines | Cebu City | ₱20000 – ₱40000

  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Recognize and adjust support approach to accommodate all levels of customer’s experience
  • Communicate positively with team members, customers, and other partners
  • High School Graduate
  • Must have 1 year BPO experience
  • Tech experience is preferred but not required
  • Good understanding of consumer electronics products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Amenable to work rotating shifts (morning, mid, & night shifts)
  • Can work from home and in Cebu IT Park, Cebu City

 

Tagged as: filipino job, good salary, dream job

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