Infomax Systems Solutions and Services Inc.
SupportPerform problem isolation and analysis and provide a workaround or permanent fix to Clients first level support.Escalate unresolved Second Level problem to solution architect, product development team and principal’s technical support.Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support. Support is thru email, phone and onsite if necessary.Answer technical issues raised by clients IT Managers, CIO on how to optimize usage of Infomax products.Conduct installation and verification testing of software products as needed.Communicates with Clients regarding Product Support Lifecycles in order not to disrupt operations.Conduct regular refresher product training and new product features to ClientsPerform other job-related task may be assigned from time to timeImplementationInstall Infomax products as part of a Project Implementation TeamCustomize client solutions based on requirements documents provided by Services/Solutions Architect TeamPerforms assistance during SIT and UAT during solution implementationImplement changes and/or updates to client solutions post-implementationProvide documentation requirements as part of the Implementation Deliverables.Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for the product versionInform the immediate supervisor and project manager of any issues that may affect the project.
Bachelor's Degree in Computer Science, IT, or equivalent courses.
Job Specialization: IT/Computer –Systems & Applications Implementation
At least 1-2 Years of working experience
Skills & Competencies:
Microsoft SQL Server
Web Deployment (Apache Tomcat/IIS)
Critical and Analytical thinking