Service Desk Trainer (Php 35,000 gross – Php 40,000 gross) | J-K Network Services

J-K Network Services | Quezon City | ₱35000 – ₱40000

• Responsible for conducting process training to new hires and evaluate their performance based on their competencies.

• Take up new hire Training batches

• Coach and counsel where-ever needed

• Document Training reports and trackers

• Conduct Pre & Post assessment to identify any red flags (if any)

• Coach associates on DSAT with a clear understanding of process requirement

• Generate and maintain regular reports

• Understand process requirement

• Conduct regular audits to check training effectiveness

• Conduct Recursive Training based on the Training Need Identification/Analysis received from

• At least 2 year(s) of working experience in the related field is required for this position.

• Experience in handling a Technical Support, Service Desk and Customer Service training facilitation including pre-process.

• Communication skills

 

Tagged as: filipino job, good salary, dream job

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