Eastvantage Business Solutions Inc.
About the role: You are the first contact point for our clients. Contact is mainly made via our support portal.Apply existing solutions to client requests when possible (on less complex enquiries).Communicate and articulate replies and resolutions to clients in a professional manner.Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution.Work hand in hand with other Customer Support Associates to ensure seamless processes and assistance.Operational support of running SCD (Technical support).Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of the product.
Competencies/ Personality Traits
Well organized and methodical and used to a fast pace at the workplace
Excellent time management skills with the ability to work under pressure and with competing priorities
Enthusiastic and reliable team player enjoying a lively environment
Strong written and verbal communication skills in English (phone and face-to-face)
Familiarity with MS Office tools (e.g. Word, Excel, PowerPoint) and ideally SalesForce
Education and Qualifications
Bachelor degree in Computer science, IT, or Finance
A flair for IT and related problem solving needed
Experience in a client-facing role ideally from customer support
Experience in the field of IT, Services or finance an advantage
Must be amenable for a Night Shift schedule
Education Level: Bachelor's Degree