Offer: German Speaking – Customer Service Support

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  • Posted 4 weeks ago

German Speaking – Customer Service Support   » Full-time
   » Pasay
   » •
   » Posted on March 31, 2021
   » •
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Description:
Main Activities & Responsibilities
   » Handling customer inquiries via chat/email/phone; including but not limited to product-related (Sports, Casino, Poker) as well as cashier related matters
   » Assessing individual issues and taking appropriate action to ensure customer needs are met
   » Working in coordination with other teams located at different locations that share similar objectives
   » Escalating system anomalies and general issues faced by customers to the significant party
   » knowledge Standard Operating Procedures and delivering service/quality standards to an agreed level

What we offer:
   » Great place to be
   » Free HMO Benefits + 1 Dependent
   » Only 4 Months Probationary Period
   » Php 80,000.00 Monthly income
   » 9G Sponsorship visa for Foreign National
   » Annual Bonus / Annual Increase (Pro-rata – subject to company’s performance)
   » Awesome team of very knowledgeable & supportive colleagues
   » A permanent work contract for 40 hours
   » Strong focus on personal and professional development, including in-house mentorship and e-learnings

Requirements:
Qualifications and Typical practice:
?
   » availability and flexibility to work in the shifts
   » German and English language expertise to a business-standard
   » Excellent written and verbal expertise as well as high interpersonal skill level
   » Calm manner and able to work under pressure and be confident in answering a wide variety of customer inquiries
   » capability to execute well in a multi-task/cultural and ever-changing dynamic environment
   » A flexible, creative, and driven personality
   » General computer knowledge (MS Office, Internet)
   » Interest in Sports, Casino and Poker products could be a benefit, significant training will be provided

income: ?75000 – ?80000
Address: Pasay
Application Process:
 
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