Japanese Email and Chat Support (Earn up to Php 120,000) | J-K Network Services

J-K Network Services | Quezon City | ₱100000 – ₱130000

COMPANY PROFILE:

One of the largest BPO companies offering back office and customer service support services to largest and popular companies around the world

Position: Japanese Non-Voice Representative

Industry: Contact Center

Account: Music Application

Department: Global Customer Service Team

Location:Cubao, Q.C.

Schedule: Shifting

Salary: P 100,000 – P 130,000

Work Set-up: Onsite 

Benefits:

  • Very competitive salary
  • Attractive performance incentive
  • Top-notch training
  • Additional Health Insurance
  • Life Insurance
  • Food Vouchers
  • Gift Vouchers
  • Transportation

DUTIES AND RESPONSIBILITIES:

• Respond to general and technical inquiries of this music app through email and chat

• Assist customers’ service concern through email or chat (e.g. playlist, features, troubleshooting and subscription Inquiries)

• Assist customers in Cancellation of premiums and in changing customer personal details

• Handle concerns of account users regarding paid accounts, payment issues

Recruitment Process

  1. Initial Interview
  2. Language Assessment
  3. Final Interview

• Filipino fluent in both English and Japanese (speaking, listening, reading, and writing)

• Preferably Dual Citizens or Filipino who were raised in Japan

• JLPT N1 passer/level (JLPT Certificate not required)

• Completed at least 2yrs in college (or HS graduates with 2yrs work experience)

• With BPO/QA Experience

 

Tagged as: filipino job, good salary, dream job

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