Duties and Responsibilities:<br>• Act as the main point of contact for multiple clients and their customers via phone, email, Zendesk and our internal teams to deliver sharp creative packages within tight timelines.<br>• Handle customer calls and email inquiries to gather pertinent business information needed in the creation of their websites and or AudX products.<br>• Assists in the creation and maintenance of customer-specific documentation for assigned customer base and desired output medium.<br>• Document details of each call accurately as per company-provided guidelines.<br>• Document and track amendment requests and completions.<br>• Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites.<br>• Conduct research vital to capturing customer information.<br>• Respond to client inquiries via phone, email or chat channels with accurate information.<br>• Assist and respond to the teammates’ product-related inquiries.Other Responsibilities:<br>• Maintaining productivity and accuracy standards for the role and submit to Performance Improvement Plan (PIP) when necessary.<br>• Accepting tasks assigned by superiors and/or Team Leader with minimal handover.<br>• Regularly coordinating, collaborating and interacting with team members to ensure cross-learning and continuous improvement.<br>• Abiding by the policies and rules of the company and act in a professional manner at all times.<br>• Performing/rendering other duties or special projects, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job.<br>• Overtime may periodically be required for this position.
Bachelor's degree of any discipline
Minimum six months to one year solid experience in a BPO setting, but fresh graduates are welcome to apply.
Excellent customer service and support skills.
Strong written and oral communication with strong grammar skills.
Working knowledge of Search Engine Optimization (SEO) a plus.
Proficient with various software applications programs including email messaging applications, Microsoft Office (Word and Excel).
Must be open to working on shifting schedules.
Willing to work in Quezon City and report on a hybrid setup.