CSR – KMC Solutions, Inc.

  • Full Time
  • Taguig
  • Posted 1 week ago

KMC Solutions, Inc.

Functional overview

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We are looking for a Customer Service Operator to take on board a very important role in our fast-growing eCommerce company. We pride ourselves on delivering the best customer experience and so we need someone who will get the job done right. You must be able to come to work with a smile, be resilient, listen to customers’ needs and find resolution to any problems. If you are a great communicator, are able to solve problems independently, are good at organising your work and know how to prioritise, then please apply below.

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Duties and responsibilities

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  • Handle the daily customer service inquiries in order of priority.
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  • Help customers to follow up on tracking their order deliveries.
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  • Investigate delayed deliveries with our supplier and/or courier companies.
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  • Handle customer complaints and warranty claims in a timely manner.
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  • Deal with customer emails and social media enquiries.
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  • Understand the customer’s needs and be able to assist them with excellence.
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  • Support other administrative tasks.
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  • Coordinate with various internal teams and suppliers.
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Minimum competencies

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  • With excellent communication skills (verbal/written).
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  • Working in a retail industry or E-commerce is a plus.
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  • With a customer service experience is a MUST.
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  • A great problem solver and ability to research and think outside the box.
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  • Must be computer literate.
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  • Ability to handle customer complaints in a calm manner and respond with professionalism.
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Minimum qualifications

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  • Candidate must be a graduate of any related 4 year course.
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  • With at least 1-2 years experience in customer service.
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  • With own laptop and stable internet connection.
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  • Willing to work from 8AM-5PM MNL on weekdays and 8AM-1PM MNL on Saturdays (client is open to discuss about flexible work schedule).
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  • Can start ASAP.
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Please refer to the job description.

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