Airline Ticketing Associate in Mandaluyong

Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensible way.Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.

With the following skills:

Good communication, both verbal and written.
Good listening.
Problem analysis and problem solving.
Organizational.

With the following traits:

Customer service oriented.
Attentive to detail.
Good judgment.
Adaptability.
Team work.
Stress tolerance capabilities.
Resilient.

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