Aces Call Center Jobs Inc.
Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensible way.Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.
With the following skills:
Good communication, both verbal and written.
Problem analysis and problem solving.
With the following traits:
Customer service oriented.
Attentive to detail.
Stress tolerance capabilities.