Eastvantage Business Solutions Inc.
About the role:We are looking for a highly motivated and self-driven Manager with experience in service delivery to lead and develop people and teams in the Configuration & Testing Services (CTS) department integrated into several Global Delivery Centers (GDC) of our client.This is a challenging role with many touch points with senior management in both the technology organization and business units with our client.In return, you will enjoy working within a great leadership team that values its employees and encourages development. You will lead employees from APAC GDC (Manila) who are all dedicated and committed focusing on our clients.Primary Responsibilities (A) Servant Leading and Agile People Management Act as a role model exhibiting the client’s corporate values, strategy, and culture in all interactions.Promote feedback culture and address employee concerns in a timely and effective manner.Support high engagement of employees by ensuring transparent and psychologically safe working environment.Actively facilitate and monitor employee growth in professional development through internal framework.Ensure long life learning organization.Serve as Lean-Agile coach to Agile Service Delivery Teams ensuring high autonomy and global alignment.Support leadership team in creating high-performance and self-organize teams. (B) Goal-oriented Task Management Responsible for recruitment, onboarding and offboarding of employees.Collaborate with Agile Team Leaders to ensure optimal planning and allocation of resources to guarantee sound work & life harmony as well as high-quality and on-time service deliveries.Provide input for organizational structure, job requirements and headcount in covered GDC.Participate in defining and administering compensation, benefits, and promotions. Collaborate with all relevant parts of the company to ensure they have the required input to plan work and budget.As key member of leadership team you share responsibility for project delivery and coordination, escalations, removing impediments, and dependencies. (C) Strategic InvolvementApply system and design thinking in optimization of organizational structure, processes, and operational framework in close collaboration with European Delivery Centers ensuring global consistency.Provide input and take active role to work on strategic directions of your area of responsibility supporting the client’s strategy.
<p class="text-justify">Position requirements:
<li class="text-justify">Empathic and thrive by working with people.
<li class="text-justify">Relevant experience in similar positions preferably with scaled agile frameworks.
<li class="text-justify">Proven leadership and experience of working in a complex matrix organization.
<li class="text-justify">Ability to build and maintain trust within teams and stakeholders along with conflict mediation.
<li class="text-justify">Functional, technical, or project management experience is a plus.
<li class="text-justify">Proactive and go-getter attitude.
<li class="text-justify">Structured, well-organized with focus on details.
<li class="text-justify">Willingness to step-up and take on extra responsibility along with standard work tasks.
<li class="text-justify">Strong interpersonal skills and team-player.
<li class="text-justify">Results driven, determined and creative with acting locally while thinking globally.